Installation
We provide a 90 day free labor warranty with each installation. This includes a one-time return visit only. However, we must be notified in writing within 3 business days of the issue and it must be determined that it was caused by our negligence. We do not provide a labor warranty for any work that is outside the scope of work initially completed. Any additional work not included in the labor warranty will be subject to fees.
Products
We offer a 1 to 3-year Product warranty on all of our products. If you experience any issues with your products please contact us for resolution.
Please do not send your purchase back to the manufacturer. Mounted-Up will contact the manufacturer on your behalf to ensure that this is handled within a timely manner.
Non-Refundable Deposit
Buyer shall pay a non-refundable deposit to Seller in the amount of 50% of mutual acceptance of this Agreement. If this transaction fails to close for any reason other than default by Seller, the nonrefundable deposit shall remain the property of the Seller. A 48 hour notification via email is required to reschedule any appointment without penalty. All appointments that are not rescheduled within a 48 hour time period will be subject to a $200 minimum penalty.
Refunds
Returns made within 14 days of installation will be issued a refund minus 15% restock fee. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. All approved refunds will be subject to a 15% restock fee.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-10 business days depending on your bank. Products installed over 14 days cannot be returned, however defective products can be exchanged for the same product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mountedup.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mountedup.com and send your item to: PO BOX 491269 , Atlanta, GA, 30349, United States.
Shipping
To return your product, you should mail your product to: PO BOX 491269, Atlanta, GA, 30349, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
