Mounted Up Warranty Center
1-Year Labor Warranty
Quality Workmanship Guaranteed
Every qualifying installation performed by Mounted Up includes a 1-Year Labor Warranty covering installation workmanship only.
If an issue is determined to be the result of improper installation performed by Mounted Up, we will correct the workmanship at no additional labor cost during the warranty period.
Included
- Installation workmanship
- Cable routing and termination performed by Mounted Up
- Device mounting performed by Mounted Up
- Hardware installation
- Installation-related labor corrections
Not Covered
- Abnormal system failures
- Equipment or manufacturer defects
- Software or firmware issues
- System programming or configuration changes
- Network or internet issues
- Customer modifications
- Damage caused by third parties
- Environmental damage or power events
Two Complimentary Service Visits Included
As part of your installation, Mounted Up includes:
✔ Two (2) complimentary service visits
Each visit includes up to two (2) hours of onsite labor, even when the request falls outside the scope of workmanship warranty.
These visits may be used for items such as:
- Minor system adjustments
- User assistance
- Operational questions
- Basic troubleshooting
- Minor programming assistance
Additional labor beyond two hours or additional visits will be billed at Mounted Up’s current service rates.
Service Warranty
Commissioning Period
The Service Warranty begins once the project has been officially commissioned by the customer or three (3) calendar days after installation is completed, whichever occurs first.
Customers are responsible for commissioning and verifying system operation within three (3) days of installation.
Failure to commission the project within this period automatically begins the warranty period on the third day after installation.
1-Year Pro-X Service Warranty
Exclusive Pro-X Coverage
Mounted Up provides a 1-Year Service Warranty exclusively for qualifying Pro-X Security Systems.
This warranty includes support for covered service-related issues after commissioning.
Includes
- Covered service diagnostics
- Qualified troubleshooting
- Warranty labor for covered Pro-X service issues
- System support as outlined in the Pro-X agreement
Exclusions
- Customer-requested programming changes
- System upgrades
- New feature requests
- Equipment damaged by misuse
- Third-party modifications
- Manufacturer defects
- Issues outside the original project scope
10-Year Product Warranty
Manufacturer Product Protection
Many products installed by Mounted Up include a 10-Year Manufacturer Product Warranty, depending on the manufacturer and product line selected.
This warranty covers qualifying product defects as provided by the equipment manufacturer.
Mounted Up will assist customers in coordinating eligible manufacturer warranty claims.
Product warranty coverage is subject to the individual manufacturer’s warranty terms and conditions.
Typical Covered Products
- Commercial security cameras
- Network video recorders
- Access control hardware
- Door controllers
- Card readers
- Network switches
- Power supplies
- Security accessories
Warranty Claim Process
Step 1 — Contact Mounted Up
Notify our service department as soon as an issue is discovered.
Step 2 — Warranty Review
Our technicians will evaluate the reported issue to determine warranty eligibility.
Step 3 — Schedule Service
If the issue qualifies under warranty, we will schedule a service appointment promptly.
Step 4 — Resolution
Our technicians will complete the covered repair and verify proper system operation before closing the service request.
General Warranty Terms
- Warranty coverage applies only to the original installation location unless otherwise agreed in writing.
- Warranty periods begin according to the commissioning policy outlined above.
- Warranty coverage is non-transferable unless expressly approved by Mounted Up.
- Mounted Up reserves the right to inspect all reported issues before determining warranty eligibility.
- Damage resulting from abuse, accidents, vandalism, natural disasters, power surges, unauthorized repairs, or modifications performed by others is not covered.
Need Warranty Service?
If you believe your installation or service qualifies for warranty coverage, our team is here to help.
✉️ corporate@mountedup.com
